Cloud Application Support
C2S has deployed Azure PAAS experts to provide the support for applications built on Azure platform and interacts with many on-prem applications
Challenge
It is noticed that any new product and patches release by Microsoft, will yield to an increase in an inbound calls to Microsoft support center. Call centers need to be equipped with the right support applications to handle this taxonomy of the products and access to right resolution.
Solution
C2S has set up a support team which interfaces with Engineering team, IT team, Business team and Call Centers to provide the 24 X 7 support for the seamless operation of the Microsoft call centers worldwide. C2S has teams in Redmond and Bangalore to provide 24 X 7 support. C2S has deployed Azure PAAS experts to provide the support for applications built on Azure platform and interacts with many on-prem applications.
Customer Snapshot
Result
C2S team has supported Microsoft call centers worldwide for major releases over the last 3 years -including Windows10 and Office 365 launches.
