Eliminating Manual Orders Across Every Channel
Order Flow Platform (OFP)
Eliminating manual orders by unifying EDI and non-EDI order flows
Challenge
Despite heavy investments in EDI and ERP systems, most enterprises still process a significant portion of orders outside structured systems.
In our experience:
- 75% of orders flow through traditional EDI and ERP channels
- 25% of orders still arrive via emails, PDFs, phone calls, and faxes
These manual order channels create:
- High operational overhead
- Increased error rates and rework
- Delays in order processing and fulfillment
- Poor visibility across order pipelines
Legacy trading partners often lack the capability—or willingness—to modernize, forcing businesses to support inefficient manual workflows indefinitely.
Solution
C2S developed the Order Flow Platform (OFP) to capture, standardize, and automate all non-EDI orders, bringing them into the same structured flow as EDI-based orders.
OFP acts as a unified ingestion layer that:
- Ingests orders from emails, PDFs, phone-based entries, and fax
- Extracts and normalizes order data using automation and intelligent parsing
- Routes standardized orders directly into ERP systems (including D365)
This approach enables organizations to eliminate manual order handling without requiring trading partners to change how they operate.
Architecture Highlights
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- Unified order ingestion layer for EDI and non-EDI channels
- Automated extraction and validation of order data
- Seamless ERP integration for downstream processing
- Centralized monitoring and exception handling
- Designed for high-volume, multi-partner environments
Business Impact
- Reduced manual order processing to near zero
- Improved order accuracy and consistency
- Faster order-to-fulfillment cycles
- Lower operational costs and staffing overhead
- Complete visibility across all order channels
The Outcome
With OFP, C2S helped customers transform a fragmented order landscape into a fully automated, end-to-end order flow.
By capturing the remaining 25% of manual orders and integrating them into ERP workflows, organizations achieved:
- Higher operational efficiency
- Reduced dependency on manual intervention
- A scalable foundation for future growth
OFP became a critical enabler for modern order management in complex enterprise environments.
